Wedding Hire ~ Accessories ~ Props 01366 399002 Special Day Events Limited Terms and Conditions 2022 Hire Terms and Conditions Our promise Our hire items are inspected before each hire and we pride ourselves on sourcing the best high-quality product. We review our prices on a regular basis and we are confident that we are offering you a competitive quality service. If for any reason you are not entirely satisfied with your goods complaints can be made by telephoning; 01366 39002 or emailing; info@specialday-events.co.uk Your statutory rights are not affected. Privacy Policy Special Day Events treat any personal information you provide with the provisions of the data protection act of 1998 and will only use the information you supply via this website to contact you in connection with services provided and/or to respond to requests you have made to provide any desired information. Special Day Events does not sell, trade or rent your information to third parties. Payments Hire terms & conditions • All goods hired will require 20% of the total cost to be paid as a deposit at the time of the booking to secure the order. If the required delivery date is within 6 weeks of placing your order, full payment will be required. • Preferred payment method Bank transfer • Paypal – If you prefer to pay through Paypal please let me know and I will send you a Paypal instruction. • The balance of the complete cost of the hire (inclusive of delivery and collection charge) is due for payment 6 weeks prior to the goods being dispatched. We accept the following methods of payment – Paypal, bank transfer and card payments. • If the balance payment is not received we reserve the right to withdraw our acceptance of your order. No delivery will be made without receipt of the balance. Delivery will not be made without receipt of the full invoiced balance and security deposit transaction. • The normal rental period for goods is 1- 4 days up to a maximum period that may not normally exceed 30 days.

• If you wish to arrange an extended hire, or hold your hired goods for longer than the contracted period, please contact us in advance to check the availability of the products and also the cost for the extended hire. Unauthorized extensions to the rental period will be charged at the current rates plus a daily £50 penalty. • No refunds or credits will be issued for any items that are returned unused. Hires made under three days before the stated hire period must be paid via debit or credit card and full payment will be required. Damaged Goods (Hire) • Goods in your care shall remain your responsibility at all times • The £100 refundable damage deposit is charged at the time of hire, this will be returned once goods have been returned and checked for any damage or loss. The hirer will be informed within a maximum of 5 working days if there are any damaged, missing or substituted items. It is advisable to check the goods upon receipt to check for any damage prior to signing the delivery note. Missing and/or damage to the hired goods will be charged at the replacement cost price of each item, and will be deducted accordingly from the hirer’s damage deposit. If the cost of the missing or damaged goods exceeds the £100 damage deposit a bill will be issued. Details of the replacement cost charges are available upon request. The Hirer shall be solely responsible for the hired goods. Hotels/Venues/Florist/Wedding Planners/ or any other third party involved will be exempt from any responsibility regarding the hired goods and will not be held accountable should any damage occur whilst in their possession. Substitute items will not be accepted and all damaged items remain the property of Special Day Events and should therefore be returned.

Delivery and Collection (Hire) Special Day Events charge according to distance to deliver and collect over 20 miles of Downham Market . The renter is welcome to collect and return the goods to Special Day Events by appointment. Our addresses for collection and return are Close to Downham Market, Norfolk. • Should the renter choose to collect the items they must bring with them 2 forms of ID, one signed (e.g. bank card, store card) and one with address of renter (e.g. utility bill) • Deliveries over 80 miles require a minimum spend on hire items of £300. Deliveries over 100 miles incur a minimum spend on hire items of £400. • When the goods are delivered to the renter, the renter shall inspect the goods and sign Special Day Events delivery note. In the event of any missing or damage, the renter shall note this on the delivery note at the time of delivery or collection. If the renter fails to do this, the goods will be deemed to have been delivered/ collected in a clean and undamaged condition.

If delivery and collection is requested but not installation, the hirer must arrange for someone to receive the items and install them for you. If Special Day Events do have to install your hire items an additional charge will be issued after your event. This charge will depend on the length of time taken to unload and install your items. • When Special Day Events collect the hired goods, it should be properly packaged as found. If Special Day Events feels the goods are not safe for transit and has to re-pack the goods, this will incur additional charges of £10 per half hour. Hired goods must be returned in their original packaging. Failure to do so may result in breakages and therefore charges against your deposit. • Special Day Events will make every effort to collect and deliver you order at the specified times however we will not be liable for any loss arising directly from any delay in the delivery or collection of the goods. • In no circumstance shall our liability to you exceed the invoice value of the contract • Special Day Events or any of their employees shall not be held liable in respect of damages/ injury/loss or any other damages incurred in respect of this hire, as a result of any defect or damage to the item and the customer shall satisfy himself/herself of the suitability/condition/placement of the equipment upon receipt. • Caution should be exercised in particular with use of candles, crockery and glass; we shall not be held liable for any damage/injury/loss caused as a result of using any hired items. Permission should be sought from the venue as to the suitability of all items hired.